Breaking Diversity Barriers in Retail Leadership
July 2024
UpSkill Universe collaborated with Walmart to dismantle career progression barriers for employees with marginalised identities, fostering a more inclusive workplace.
Challenge
Walmart Inc., particularly its Sam’s Club division, identified a diversity bottleneck where employees with marginalised identities faced unique barriers to career progression. The challenge was to address these barriers effectively and create long-lasting impact across the organisation.
Solution
UpSkill Universe delivered a series of practical workshops focused on crucial aspects of diversity and inclusion. These included “Leading Diverse Teams,” “Culturally Conscious Communication,” and “Championing Allyship.” Each workshop was accompanied by practical tips that could be implemented immediately in the workplace. The sessions were led by US-based trainers who encouraged attendees to engage in meaningful discussions and activities, ensuring real-world application of the concepts learned.
95%
of participants felt more included and valued after the programme
20%
increase in minority promotion rate
89%
increase in confidence navigating career conversations among participants
“UpSkill Universe’s programme has been instrumental in breaking down barriers and fostering a truly inclusive environment at Walmart. The practical approach and immediate applicability of the workshops have resulted in tangible changes across our organisation.”
– Chief Diversity Officer, Walmart Inc.
