Digital Upskilling for Non-Clinical NHS Staff

July 2024

UpSkill Universe developed a comprehensive digital skills programme for NHS Property Services, empowering over 3,000 non-clinical staff to embrace new technologies and work more efficiently.

Challenge

NHS Property Services had distributed devices to over 3,000 non-clinical staff across England, many of whom worked part-time or in shifts. The challenge was to ensure proper uptake and interaction with these devices, moving towards a more digitally streamlined way of working.

Solution

UpSkill Universe created a tailored digital skills programme that addressed both workplace and personal digital skills. The programme included a suite of training videos with accompanying quizzes, covering topics such as online purchasing, digital safety, and data analysis. The training was designed to be accessible and easily digestible for a diverse audience, including those with language barriers or learning difficulties.

89%

of participants reported increased confidence in using digital tools

40%

reduction in IT support tickets related to basic device usage

95%

completion rate of all training modules across the organisation

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